Western Digital data recovery We get it back.
Every day we recover data from faulty Western Digital hard drives, SSDs and NAS systems — with the necessary knowledge and the right technology.
- In-house clean room
- Never outsourced
- Our lab
- Transparent & fair
Every WD series, one lab
From the classic desktop HDD through external My Passport drives to NVMe SSDs and NAS systems — we know the series and their typical weak points, and we have the right tooling for each of them.
Western Digital
Ob logisch oder physisch — in den meisten Fällen ist der Speicher noch intakt. Die Diagnose klärt, was genau vorliegt.
Deleted or formatted
The data is usually still present — only the reference to it is missing.
Mechanics & head crash
Clicking or grinding after a drop — opened only in the clean room.
Electronics & firmware
Drive not recognised, electronics defect or firmware error on the board.
RAID & NAS
Failed arrays and multi-drive systems — analysed and rebuilt.
Western Digital
Details for your storage medium.
Hard drives / HDD
WD Green, Blue, Black, Red, Red Pro, Purple, Gold (SATA & SAS) sowie Ultrastar DC (HC310–HC620)
External drives
WD Elements, My Passport (alle Varianten), My Book, My Passport Wireless Pro — auch SanDisk Extreme Portable SSDs
SSD
SATA (Blue 3D NAND, Green, Red SA500), SAS (Ultrastar DC SS530/540), NVMe (Black SN750/850, Blue SN550/500, Ultrastar DC SN640/840)
Before you do anything.
Bring the medium in or send it to us. The Economy diagnosis is free — you find out what is possible before anything costs money.
- Take the medium out of service immediately — every further use can accelerate the loss.
- No recovery attempts with tools from the internet.
- Do not open the device or medium yourself.
- Take it to a reliable data recovery specialist — analysis first, then a quote.
Fixed prices by fault pattern.
All prices are plus the diagnostic tariff you choose. Before every recovery you receive a written quote.
Logical error
ab 99 €
Deleted data or a formatted medium.
Physical damage
ab 499 €
Not recognised, mechanical damage, electronics or firmware defect.
Total damage
individual
Breakage, fire or water damage, previous third-party intervention or irreparable electronics defects.
Our diagnostic tariffs.
You set the pace. Every tariff includes collection and return — and always a written quote before we start the recovery.
Economy
free diagnosis
free diagnosis
- Diagnosis
- from 2 working days
- Priority
- Lowest
Written quote · collection and return by UPS (domestic)
Standard
99 €
incl. VAT · per medium
- Diagnosis
- 1–2 working days
- Priority
- Normal
Written quote · collection and return by UPS Express (domestic)
Emergency
249 €
incl. VAT · per medium
- Diagnosis
- 1–2 working days
- Priority
- Highest
Written quote · collection and return by UPS Express (domestic)
The Economy diagnosis is free of charge. With Standard and Emergency the diagnostic fee applies even if you decline the quote — it is not offset against a later recovery. Either way, you decide freely after the quote whether we continue.
Four steps to your data.
- 01
Send it in or drop it off
Order online or hand it in without an appointment in Frankfurt-Sachsenhausen.
- 02
Diagnosis
We examine the medium and send you a written quote.
- 03
Approval & recovery
We only begin the recovery once you have approved it.
- 04
Your data back
On a storage medium in the parcel or via an encrypted cloud download.
Answered briefly.
What does data recovery cost?
We work with transparent fixed prices based on the fault pattern — depending on the medium from €99, €299 or €499; in cases of total damage individually. Before every recovery you receive a written quote and decide freely whether we continue.
Do I pay even if no data is recovered?
The Economy diagnosis is free — if you decline afterwards, no costs arise. With Standard and Emergency the diagnostic fee (€99 or €249) applies even if you decline; it is not offset against a later recovery. The recovery itself is only charged after your approval.
How long does it take?
Depending on the tariff, the diagnosis takes from 2 working days (Economy) or 1–2 working days (Standard/Emergency). How long the recovery itself takes depends on the fault pattern and is stated in the quote.
Is my data safe with you?
Yes. We work in line with the GDPR, pass nothing on to third parties and never outsource. Your data is stored exclusively on our encrypted server and completely deleted after handover.
Can I send the medium in?
Yes. Collection and return by UPS are included in all diagnostic tariffs — or you come to our lab in Frankfurt-Sachsenhausen without an appointment.
Every hour counts. Let us talk.
Bring the medium in or send it to us. The Economy diagnosis is free of charge.
Wasserweg 8–10 · 60594 Frankfurt am Main
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