Hard drive data recovery We get it back.
We have already recovered hundreds of thousands of gigabytes from faulty hard drives — in our own clean room lab in Frankfurt, with a diagnosis before the recovery and your approval before anything happens.
- In-house clean room
- Never outsourced
- Our lab
- Transparent & fair
Precision work at the nanometre scale
Mechanical hard drives are the most widely used storage media in the world. As data density grows, so does complexity: the read heads float only about 3 nm above the magnetic platters — a single speck of dust can cause catastrophic damage. That is why we work with our own clean room, modern tooling, highly trained technicians and an in-house R&D department.
Hard drive / HDD
Ob logisch oder physisch — in den meisten Fällen ist der Speicher noch intakt. Die Diagnose klärt, was genau vorliegt.
Logical error
Deleted data or a formatted drive — in most cases the data is still there.
Head crash & mechanics
Clicking, grinding noises or after a drop: the read heads are damaged. Opened only in the clean room.
Electronics & firmware
Drive not recognised, faulty electronics or a firmware error on the board.
Motor failure
The motor no longer starts, the platters do not spin — we replace it in the clean room.
Before you do anything.
Bring the medium in or send it to us. The Economy diagnosis is free — you find out what is possible before anything costs money.
- Take the medium out of service immediately — every further use can accelerate the loss.
- No recovery attempts with tools from the internet.
- Do not open the device or medium yourself.
- Take it to a reliable data recovery specialist — analysis first, then a quote.
Fixed prices by fault pattern.
All prices are plus the diagnostic tariff you choose. Before every recovery you receive a written quote.
Logical error
299 €
Deleted data or a formatted hard drive.
Physical damage
899 €
up to 2 TB
Not recognised, clicking, dropped, grinding noises, electronics or firmware defect, motor does not start. Plus €100 per additional 2 TB.
Total damage
individual
Breakage, fire or water damage, previous third-party intervention or irreparable electronics defects.
Our diagnostic tariffs.
You set the pace. Every tariff includes collection and return — and always a written quote before we start the recovery.
Economy
free diagnosis
free diagnosis
- Diagnosis
- from 2 working days
- Priority
- Lowest
Written quote · collection and return by UPS (domestic)
Standard
99 €
incl. VAT · per medium
- Diagnosis
- 1–2 working days
- Priority
- Normal
Written quote · collection and return by UPS Express (domestic)
Emergency
249 €
incl. VAT · per medium
- Diagnosis
- 1–2 working days
- Priority
- Highest
Written quote · collection and return by UPS Express (domestic)
The Economy diagnosis is free of charge. With Standard and Emergency the diagnostic fee applies even if you decline the quote — it is not offset against a later recovery. Either way, you decide freely after the quote whether we continue.
Four steps to your data.
- 01
Send it in or drop it off
Order online or hand it in without an appointment in Frankfurt-Sachsenhausen.
- 02
Diagnosis
We examine the medium and send you a written quote.
- 03
Approval & recovery
We only begin the recovery once you have approved it.
- 04
Your data back
On a storage medium in the parcel or via an encrypted cloud download.
Answered briefly.
What does data recovery cost?
We work with transparent fixed prices based on the fault pattern — depending on the medium from €99, €299 or €499; in cases of total damage individually. Before every recovery you receive a written quote and decide freely whether we continue.
Do I pay even if no data is recovered?
The Economy diagnosis is free — if you decline afterwards, no costs arise. With Standard and Emergency the diagnostic fee (€99 or €249) applies even if you decline; it is not offset against a later recovery. The recovery itself is only charged after your approval.
How long does it take?
Depending on the tariff, the diagnosis takes from 2 working days (Economy) or 1–2 working days (Standard/Emergency). How long the recovery itself takes depends on the fault pattern and is stated in the quote.
Is my data safe with you?
Yes. We work in line with the GDPR, pass nothing on to third parties and never outsource. Your data is stored exclusively on our encrypted server and completely deleted after handover.
Can I send the medium in?
Yes. Collection and return by UPS are included in all diagnostic tariffs — or you come to our lab in Frankfurt-Sachsenhausen without an appointment.
Every hour counts. Let us talk.
Bring the medium in or send it to us. The Economy diagnosis is free of charge.
Wasserweg 8–10 · 60594 Frankfurt am Main
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