English
smartmod technician repairing the tyre of an e-scooter in the Frankfurt workshop
Repair · Frankfurt-Sachsenhausen

E-scooter broken? We get it back on the road.

Battery, tyres, brakes, motor or electronics — we repair e-scooters and electric scooters in our own centre in Frankfurt-Sachsenhausen. No appointment needed.

★ Official warranty partner✓ No appointment neededup to 12 months warranty
Brands

Official warranty partner

EGRET
ePowerFun
VMAX

For these brands we handle warranty cases directly — no detour via the manufacturer.

And we also repair

NIU
SoFlow
Xiaomi
Ninebot / Segway

… and many more models.

Typical faults & common repairs

What breaks on an e-scooter — and what we do about it.

Battery

Range is dropping or the scooter no longer charges.

→ Testing and replacement — the heart of every e-scooter.

Tyres

Worn down or leaking — a safety risk.

→ Tyre change, tubeless or with an inner tube.

Brakes

Braking distance is growing, pads are worn.

→ Servicing, repair and replacement of brake pads.

Throttle

Judders or no longer responds — leaves the scooter stranded.

→ Repair or replacement of the throttle.

Motor

Top speed is dropping or the motor feels weak.

→ Motor repair or replacement.

Lights & display

Lighting fails or the display stays black.

→ Replacement of lighting and display.

Grips, mudguards, lighting and servicing of small vehicles too — just ask.

Good to know

Splash protection is preserved

E-scooters are not waterproof, they are protected against splashing water. That protection remains fully intact after our repair.

Repair instead of replace

A repair is usually far cheaper than buying new — and avoids unnecessary electronic waste.

Questions

Answered briefly.

How long does the repair take?

We complete many repairs the same day. More complex cases usually take 1–3 working days.

Do I need an appointment?

No. You can walk into our repair centre in Frankfurt-Sachsenhausen without an appointment.

My e-scooter will not turn on — what causes that?

Common causes are a faulty battery, water damage or an electronics problem. The diagnosis shows what exactly is wrong.

What does the diagnosis cost?

If a repair is impossible or uneconomical, only a diagnostic fee applies — proper disposal is then free of charge.

Is there a warranty on the repair?

Yes, up to one year. Batteries and wear parts are covered for a shorter period.

I do not live in Frankfurt — can I ship it?

Yes. Insured shipping is possible across the EU; please send it in its original packaging.

Will my scooter still be splash-proof after the repair?

E-scooters are not waterproof, they are protected against splashing water. That protection remains fully intact after our repair.

Request a repair

Bring it in or send it to us.

No appointment needed in Frankfurt-Sachsenhausen — or insured shipping across the EU. The diagnosis tells you what needs doing before anything is repaired.

Request a repair →Wasserweg 8–10 · 60594 Frankfurt am Main
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